App help & bug reports
Questions, feedback, or something not working? Tell us your device, the app version, and the video link if there is one.
Privacy & data deletion
Ask what data we hold, request deletion, or leave the waitlist. Write from the email address you signed up with.
Common questions
Captions aren't showing on a video
Some videos have no captions at all, and others have no translation for your language pair. When that happens, VerbSurf shows a short "No captions" notice. Swipe to the next video. Captions are also hidden while an ad is playing and come back when the video resumes.
The two caption lines are out of sync
Close the video and open it again. If the problem keeps happening on the same video, email us the link and we'll look into it.
How do I change caption size or turn dual captions off?
In the app, tap the floating caption button. In the Chrome extension, click the VerbSurf icon in your toolbar. Your settings are saved on your device.
How do I delete my data?
Uninstall the app or remove the extension to delete everything stored on your device. To remove your waitlist email or anything else we hold, email [email protected]. The full details are in the Privacy Policy.
Is VerbSurf part of YouTube?
No. VerbSurf is an independent app that uses YouTube API Services. For problems with YouTube itself, such as your account or a video's content, visit YouTube Help. By using VerbSurf you agree to the YouTube Terms of Service.